Efektivitas E-Government dalam Penerapan Program E-Kelurahan

Abstract

E-Kelurahan is a web-based application used for document publishing at Kelurahan. This study
stems from the many problems of the implementation of e-Kelurahan in Padang City including low
user access, problem access, and e-Kelurahan limitations in online service delivery. The study aims
to analyze the implementation of the e-kelurahan program in Padang City with more complex
components. The analysis is carried out on technical site development, internal government, and
client perspectives. The research method used descriptive qualitative. The theory is the Six
Dimensional Assessment Tool (6DAT) for analyzing the Effectiveness of e-Government. These six
dimensions are used as variable Security systems, Integrated Database Development, Intra-Agency
Hierarchical Integration, Inter-Agency Lateral Coordination, Interactive Public Access, and
Transparency of Government Structure and Process. According to the findings of this study, the
implementation of the e-Kelurahan in Padang City is still ineffective. Even though the e-Kelurahan
application is being improved to be more secure, it has an integrated database that is credible and
up to date, and lateral relationships through joint partnerships are running smoothly, on the other
hand, user experience is less concerned. however communication facilities to internal parties that
are not provided to the public, in the lack of transparency of processes and structures, in the lack of
interactivity of e-Kelurahan, and most importantly, in the lack of efficient access. It can be concluded,
both in terms of applications, the organizers and the public are still in the transition stage to
transform to digital.